Privacy Policy

Last Updated:

Introduction

At Klixarunez, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our eco-friendly cleaning services or visit our website klixarunez.ddd.

Information We Collect

We collect information that you provide directly to us when requesting our cleaning services:

• Contact information including name, email address, and phone number
• Property address and details for cleaning service delivery
• Communication preferences and service requirements
• Payment information for service bookings
• Feedback and correspondence you send to us

How We Use Your Information

We use the collected information for the following purposes related to our cleaning services:

• To provide and deliver our eco-friendly cleaning services
• To communicate with you about service bookings, quotes, and scheduling
• To process payments and maintain service records
• To improve our cleaning services and customer experience
• To respond to your inquiries and provide customer support
• To send service updates and information about our natural cleaning methods

Legal Basis for Processing under UK GDPR

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to perform our cleaning service contract with you
• Legal Obligation: Processing required to comply with UK legal obligations, including tax and business record keeping
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving services and customer communication, provided these do not override your rights
• Consent: Where you have provided explicit consent for specific processing activities, such as marketing communications

You have the right to withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing before withdrawal.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted service providers who assist in delivering our cleaning services, such as payment processors, booking systems, and cleaning equipment suppliers, all of whom are contractually bound to protect your data
• Legal Requirements: When required by UK law, court orders, or regulatory authorities, including HM Revenue and Customs or other government bodies
• Legal Protection: To protect our legal rights, property, or safety, or that of our customers, employees, or others
• Business Transfers: In connection with any merger, sale of assets, or acquisition, where your information may be transferred as part of the business assets
• With Your Consent: With your explicit consent for specific purposes that we will clearly explain at the time of consent

All third parties with whom we share data are required to maintain appropriate security measures and use your information only for the purposes specified in our agreements with them.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

Your Rights under UK GDPR

Under the UK General Data Protection Regulation, you have the following rights regarding your personal data:

• Right of Access: You can request a copy of the personal information we hold about you (subject access request)
• Right to Rectification: You can request correction of inaccurate or incomplete personal data
• Right to Erasure: You can request deletion of your personal data in certain circumstances, such as when it is no longer necessary for the original purpose
• Right to Restrict Processing: You can request that we limit how we use your data in certain situations
• Right to Data Portability: You can request transfer of your data to another service provider in a structured, commonly used format
• Right to Object: You can object to processing based on legitimate interests or for direct marketing purposes
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw consent at any time
• Rights Related to Automated Decision-Making: You have rights regarding automated processing and profiling, though we do not currently use such processes

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within one month, though this may be extended by two months for complex requests. We may require proof of identity before processing certain requests.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority.

International Data Transfers

Your personal data is primarily processed and stored within the United Kingdom. However, some of our service providers may process data outside the UK, including in countries that may not have the same level of data protection as the UK.

When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the UK government
• Adequacy decisions by the UK government recognizing equivalent data protection standards
• Other legally recognized transfer mechanisms under UK GDPR

If you would like more information about the safeguards we use for international transfers, please contact us using the details provided below.

Data Retention Periods

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by UK law. Our retention periods are as follows:

• Service Records: Customer service records and booking information are retained for 7 years from the last service date, in accordance with UK tax and business record-keeping requirements
• Contact Information: Contact details are retained while you are an active customer and for 2 years after your last interaction, unless you request earlier deletion
• Payment Information: Payment transaction records are retained for 7 years as required by UK financial regulations
• Marketing Communications: Marketing preferences and consent records are retained until you withdraw consent or unsubscribe
• Legal Claims: Information relevant to potential legal claims may be retained until the limitation period expires, typically 6 years under UK law

After the retention period expires, we will securely delete or anonymize your personal data in accordance with our data protection obligations.

Third-Party Services

Our website and services may use third-party services that collect and process information. These services include:

• Google Analytics: We may use Google Analytics to understand website usage and improve user experience. Google Analytics collects anonymized data about website visits, page views, and user interactions. You can opt-out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
• Google Ads Conversion Tracking: If we use Google Ads, conversion tracking may be implemented to measure the effectiveness of advertising campaigns. This involves cookies that track when users complete specific actions on our website.
• Google Ads Remarketing: We may use remarketing services to show relevant advertisements to users who have previously visited our website. This uses cookies to display ads based on past website visits.
• Google Maps API: Our website may use Google Maps to display location information. Google Maps may collect information about your location and device when you interact with map features.

These third-party services have their own privacy policies and data processing practices. We encourage you to review their policies:

• Google Privacy Policy: https://policies.google.com/privacy
• Google Analytics Privacy: https://support.google.com/analytics/answer/6004245

You can manage your preferences for these services through your browser settings and our cookie consent management system.

Use of Cookies

Our website uses cookies and similar technologies to enhance functionality and user experience. Cookies are small text files placed on your device when you visit our website.

We use the following types of cookies:

• Essential Cookies: Required for basic website functionality, such as remembering your privacy preferences and maintaining session information
• Analytics Cookies: Help us understand how visitors use our website by collecting anonymized usage statistics
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness, if applicable

You can control cookie preferences through your browser settings and our cookie consent banner. For detailed information about our cookie usage, please see our Cookies Policy.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you of significant changes via email if we have your contact information, or through a prominent notice on our website
• Obtain your consent where required by UK GDPR for any new processing activities

We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Information and Data Protection Officer

If you have questions or concerns about this Privacy Policy, wish to exercise your data protection rights, or have a complaint about our data practices, please contact us:

Klixarunez
1119 Cathcart Rd
Glasgow G42 9BD
United Kingdom
Phone: +44 141 488 0088
Email: infocenterY3mxs9K1m

For data protection inquiries, please include "Data Protection" in your subject line to ensure your request is handled promptly.

If you are not satisfied with our response to your data protection inquiry, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
United Kingdom
Website: https://ico.org.uk
Phone: 0303 123 1113

ICO Registration

We are committed to compliance with UK data protection law. If we are required to register with the Information Commissioner's Office (ICO) as a data controller, we will maintain current registration and display our registration number here. You can verify our registration status on the ICO's public register at https://ico.org.uk/ESDWebPages/Search.

If you have questions about our ICO registration status, please contact us using the information provided above.