Return and Refund Policy

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Our Commitment to Quality

At Klixarunez, we are committed to providing exceptional eco-friendly cleaning services. Your satisfaction with our natural cleaning methods is our priority. This policy outlines our approach to service quality and customer satisfaction, in accordance with UK consumer protection law, including the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

Return Period (14 days under Consumer Contracts Regulations 2013)

Under the Consumer Contracts Regulations 2013, if you book our cleaning services online, by phone, or through other distance means, you have the right to cancel your booking within 14 days of making it, without giving any reason.

Cancellation Period: The cancellation period is 14 calendar days from the day after you make your booking. If you cancel within this period and before the service has been performed, you are entitled to a full refund of any payment made.

Service Performance During Cancellation Period: If you request that we begin the cleaning service during the 14-day cancellation period, you will lose your right to cancel once the service has been fully performed. If the service is only partially performed, you may cancel the remaining portion within the cancellation period.

How to Cancel: To exercise your right to cancel, you must inform us of your decision by:

• Email: infocenterY3mxs9K1m
• Phone: +44 141 488 0088
• Post: Klixarunez, 1119 Cathcart Rd, Glasgow G42 9BD, United Kingdom

You may use the model cancellation form available from the UK government or simply provide a clear statement of your intention to cancel.

Service Guarantee

We stand behind the quality of our cleaning services. If you are not satisfied with any aspect of our eco-friendly cleaning, please notify us within 24 hours of service completion. We will assess the concern and, if valid, arrange to return and address the issue at no additional charge.

Quality Standards

Our cleaning services are performed using natural, eco-friendly products and methods. While these methods are highly effective, results may vary depending on:

• Pre-existing property condition and level of soiling
• Age and type of surfaces being cleaned
• Nature and duration of stains or buildup
• Structural or material limitations of the property

We commit to using best practices in natural cleaning but cannot guarantee specific outcomes for every situation.

Reporting Issues

If you have concerns about our cleaning service, please contact us immediately:

• Phone: +44 141 488 0088
• Email: infocenterY3mxs9K1m

Please provide specific details about the areas of concern so we can address them effectively.

Re-Clean Policy

If we determine that our cleaning did not meet our quality standards, we will return to the property to rectify the situation. This re-clean service will be provided at no additional charge and must be scheduled within 48 hours of the initial service completion.

Return Conditions

For cleaning services, "returns" refer to service cancellations, re-cleaning requests, and refund claims. The following conditions apply:

• Pre-Service Cancellation: Cancellations made at least 48 hours before the scheduled service time are eligible for full refund
• Post-Service Issues: Concerns about service quality must be reported within 24 hours of service completion to be eligible for re-cleaning or refund consideration
• Documentation: For refund claims, you may be asked to provide photographs or descriptions of areas of concern
• Property Access: For re-cleaning services, you must provide access to the property within 48 hours of the initial service completion

All return requests are subject to our assessment to determine validity under UK consumer protection law.

Return Process

If you wish to cancel a booking, request a re-clean, or claim a refund, please follow this process:

1. Contact Us: Notify us immediately by phone or email using the contact information provided below
2. Provide Details: Explain the reason for cancellation, re-clean request, or refund claim, including specific areas of concern if applicable
3. Assessment: We will review your request and may request additional information or arrange a property inspection if necessary
4. Resolution: We will propose a resolution, which may include re-cleaning, partial refund, or full refund, depending on the circumstances
5. Confirmation: Once agreed, we will confirm the resolution in writing and process any refunds within the timeframes specified below

We aim to respond to all return requests within 48 hours and resolve valid claims within 7 days.

Return Shipping Costs

As we provide cleaning services rather than physical products, there are no shipping costs associated with returns. However, the following applies:

• Re-Cleaning Visits: If a re-clean is required due to our service not meeting standards, we will return to the property at no additional cost to you
• Cancellation Fees: Cancellations made less than 48 hours before the scheduled service may incur a cancellation fee to cover our preparation and scheduling costs, as permitted under Consumer Contracts Regulations 2013
• Refund Processing: Refunds are processed to the original payment method at no cost to you

If you cancel within the 14-day cancellation period under Consumer Contracts Regulations 2013, you are entitled to a full refund with no cancellation fees.

Non-Returnable Items

The following situations are not eligible for refunds or re-cleaning under our return policy:

• Services that have been fully performed and accepted without complaint within 24 hours of completion
• Pre-existing damage, wear and tear, or property conditions that existed before our service
• Issues beyond the scope of our natural cleaning capabilities, such as structural damage or severe material degradation
• Dissatisfaction not reported within 24 hours of service completion
• Expectations or requirements not communicated during booking or initial assessment
• Normal limitations of eco-friendly cleaning methods on severe, long-term staining or buildup
• Services cancelled after the 14-day cancellation period where the service has been fully performed

This does not affect your statutory rights under the Consumer Rights Act 2015 for services that are not performed with reasonable care and skill, or that do not match their description.

Consumer Rights under UK Law

Under the Consumer Rights Act 2015, when you purchase a service from us, you have the following statutory rights:

• Reasonable Care and Skill: The service must be performed with reasonable care and skill
• As Described: The service must match any description we have given you
• Reasonable Price: If the price was not agreed in advance, you must pay a reasonable price
• Reasonable Time: If the time for performance was not agreed, the service must be performed within a reasonable time

If our service does not meet these standards, you have the right to:

• Request that we re-perform the service to bring it up to standard, at no additional cost
• Request a price reduction if re-performance is not possible or you prefer not to have the service re-performed
• Receive a full or partial refund if the service cannot be brought up to standard or if re-performance would cause significant inconvenience

These rights are in addition to any rights under the Consumer Contracts Regulations 2013 regarding cancellation of distance contracts.

Refund Policy

Refunds are considered on a case-by-case basis and may be issued in the following circumstances:

• Service was not performed as agreed or did not meet the standards required under the Consumer Rights Act 2015
• Significant areas were missed despite re-clean opportunity
• Service cancellation by us due to unforeseen circumstances
• Valid cancellation within the 14-day cancellation period under Consumer Contracts Regulations 2013
• Service that cannot be brought up to standard through re-performance

Partial or full refunds will be processed within 14 calendar days of approval, as required by UK consumer protection law. Refunds will be made to the original payment method used for the transaction.

Refund Procedure

When a refund is approved, we follow this procedure:

1. Approval Notification: We will notify you in writing (email or letter) that your refund has been approved, including the refund amount and reason
2. Processing Time: Refunds are processed within 14 calendar days of approval, as required by UK law
3. Payment Method: Refunds are made to the original payment method used for the transaction
4. Confirmation: Once processed, we will send you confirmation of the refund transaction
5. Bank Processing: Please allow additional time for your bank or payment provider to credit the refund to your account, typically 3-5 business days for card payments

If you have any questions about the refund procedure or if you do not receive your refund within the expected timeframe, please contact us immediately.

Cancellation Policy

You have the right to cancel your booking under the following circumstances:

• 14-Day Cancellation Right: Under Consumer Contracts Regulations 2013, if you booked online, by phone, or through distance means, you can cancel within 14 days of making the booking for a full refund, provided the service has not been fully performed
• Pre-Service Cancellation: Cancellations made at least 48 hours before the scheduled service time are eligible for a full refund of any payment made
• Late Cancellation: Cancellations made less than 48 hours before the scheduled service may incur a cancellation fee to cover our scheduling and preparation costs, unless you are exercising your 14-day cancellation right
• Our Cancellation: If we need to cancel your booking due to unforeseen circumstances, you will receive a full refund and we will attempt to reschedule if you wish

To cancel, contact us using the information provided in the Contact Information section below. Cancellation requests should be made in writing (email or letter) for record-keeping purposes.

If you have already paid and cancel within the applicable cancellation period, we will refund you within 14 days of receiving your cancellation notice.

Faulty or Misdescribed Services

Under the Consumer Rights Act 2015, if our cleaning service is faulty or does not match the description we provided, you have legal rights to a remedy. A service is considered faulty or misdescribed if:

• It was not performed with reasonable care and skill
• It does not match the description we gave you before you agreed to the service
• It is not fit for the purpose you made known to us
• It is not performed within a reasonable time (if no time was agreed)

If our service is faulty or misdescribed, you have the right to:

• Re-performance: Request that we re-perform the service to bring it up to the required standard, at no additional cost
• Price Reduction: If re-performance is not possible or would cause significant inconvenience, request a price reduction
• Refund: If the service cannot be brought up to standard, receive a full or partial refund

You must give us a reasonable opportunity to remedy any faults. We will typically offer to re-clean the affected areas within 48 hours of notification. If re-cleaning does not resolve the issue, we will discuss alternative remedies, including refunds.

These rights are in addition to your rights under Consumer Contracts Regulations 2013 and do not affect your statutory rights.

Dispute Resolution

We are committed to resolving any concerns about our cleaning services. If you are not satisfied with our initial response to a service issue, please contact our management team to discuss the matter further. We will work with you in good faith to reach a fair resolution.

Modifications to This Policy

We reserve the right to modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting to the website. Your continued use of our services after changes constitutes acceptance of the modified policy.

Contact Information

For questions about this policy or to report service concerns, please contact us:

Klixarunez
1119 Cathcart Rd
Glasgow G42 9BD
United Kingdom
Phone: +44 141 488 0088
Email: infocenterY3mxs9K1m